A critical deadline is looming to sign up for health coverage under the Affordable Care Act.
Monday is the last day to sign up if you want coverage to begin by January 1.
Susan Ashline is a mom who wants to get coverage for her and her son, Reed.
He is nine years old and has just one job: going to class.
But she has had some problems.
"It finally submitted the application and then I got no email notification. So curious, I went back looked at the website and it said it did not process my application until I gave them proof of my income, which was okay and my 9-year old son's income, which doesn't exist," said Susan Ashline, a mother.
After many tries and many hours on the phone with the state's help line, Susan didn't get very far.
"The frustration is compounded by the fact that this helpline they set up we are calling even if you wait over an hour you are still not going to get help. They don't know what the answers are," said Ashline.
So she called her local state senator, Senator Mike Nozzolio, for help.
And even the attorney general's office is now assisting.
Insurers like Excellus BlueCross BlueShield say hurdles are why they are encouraging people to sign up early.
Monday is the deadline for January 1st coverage.
"You are actually not effective until you pay your first bill so there has to be time for enrollment and send the first bill," said Lynne Scalzo, VP Business Strategy & Administration, Excellus BCBS.
Excellus also has people on overtime in their own call centers.
"We have extended the call center hours to help with the selection plan, customer service hours. We have done everything we can to be ready because we were expecting the traffic up to the last week," said Scalzo.
Susan just wants to make that deadline and hopes others don't get shuffled like she did.
For more information on how to sign up click here.